Shipping and Handling
Our web store will compute correct shipping charges for domestic shipping within the United States. You will have several shipping options to choose from through United States Postal Service (USPS) & United Parcel Service (UPS). With USPS, we use delivery confirmation with domestic shipping and packages are insured. UPS, have tracking and are insured.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
Signature Waiver: On the shipping page during checkout, you may have the option for Signature Waiver.
If you select Signature Waiver: The shipping carrier will be directed to deliver your package without a signature being required. This option is not available for International addresses, orders which include HazMat items, and when the payment method is Paypal.
If you do not select Signature Waiver: You may be required to sign for your package upon delivery.
In stock Orders placed by 12:00 p.m. CST usually ship same day, however during holidays or unexpected spikes in order volume, it may take us a bit longer to get your order out. In order to determine how long it may take for your order to be processed, please use the following table as an estimate:
|Shipping Type Selected
UPS Next Day, 2 Day
|Same Day *|
|UPS 3-Day||1 day|
|USPS Priority Mail / Express Mail (Domestic and International)||1 day|
|USPS First Class Mail, Parcel Post||1 – 2 days|
|UPS->Post Office (UPS SurePost or UPS Mail Innovations)||1 – 2 days|
|FREE Shipping||1 – 2 days|
It is not guaranteed that orders will leave within the time frames listed above. Weekends and holidays are not counted as days of shipping.
Express Delivery Services If you need fast service, we can get your order to you quickly. An estimated delivery date is listed for each shipping method during checkout, but please note the following information for UPS and USPS express services:
UPS Next Day Air or Next Day Air Saver (1 day) and UPS 2nd Day Air (2 day): Next Day Air orders received on Friday will be delivered on Monday. No deliveries will be made on Saturday, Sunday or UPS observed holidays. Please note that a signature may be required before delivery person can release the package.
USPS Express Mail (2-4 days): Express Mail orders shipped on Friday will be delivered Saturday or Monday. No deliveries will be made on Sunday or USPS observed holidays. Please note that a signature may be required before the delivery person can release the package.
Saturday Delivery: If you select the Saturday delivery option during checkout, only the shipping methods that provide Saturday delivery will be shown on the screen. (USPS may, but is not guaranteed to, deliver on Saturdays. In order to guarantee a Saturday delivery, please be sure to choose the guaranteed Saturday delivery options (these are shown as the higher priced options) available with UPS.
$3.99 Rush My Order
You will see this option on the shipping page during checkout. This option allows our customers to pay an nominal handling fee in order to give their order a boost in priority handling so that the order is printed, pulled, and shipped faster than other orders. If you need to receive your order by a certain date, and are unsure which shipping option to choose, please contact us and we will be happy to help you decide.
$99 Free Shipping!
Free Shipping applies to all merchandise sitewide which exceeds $99 (excludes taxes, fees & gift certificates)*. Offer applies to all eligible orders shipped within the contiguous 48 states where multiple carriers are available. Orders eligible for Free Shipping will ship via the most cost-effective shipping method; usually this will be Ground shipping, but may ship via air when applicable. Orders shipped using Free Shipping may take up to 10 days for delivery. Canceling items, combining orders, or changing your shipping address or shipping method may affect your order’s eligibility for Free Shipping.
To take advantage of Free Shipping:
Place over $99.00 of eligible merchandise in your shopping cart.
Proceed to checkout.
Select the FREE Shipping option.
Complete checkout process.
Enjoy FREE Shipping!
*Some restrictions apply: Additional shipping charges apply to oversized boxes, excessive shipping weights and hazardous materials such as fuel.
Interruption of Service
UPS shall not be liable for any interruption of delivery service due to a cause beyond its control, including but not limited to, the absence of a person or the refusal of such person of accepting the delivery of the shipment, demure due to the consignee, force majeure, action of the public authorities con real or apparent authority over the facilities, action or omissions of the public customs authorities or the like, riots, strikes, or other labor disputes, public disturbances, factors that disrupts the air and ground transportation systems such as weather conditions and natural disasters, and an act of God.
To learn more about UPS’s Terms and Conditions, please click here.
Additional Fees and Regulations
Government regulations require that we ship hazardous materials within the contiguous United States (excluding Alaska, Hawaii and Puerto Rico). Shipments must be sent via Ground shipping. Fuel is also available for store pick-up. Additional fees may apply to hazardous materials.
Please Note: Shipping charges only cover transit to your country.
You are also responsible for all customs, duties, taxes and brokerage fees that may be charged.
We are pleased to accept orders from outside of the United States. We support payment via Visa, Mastercard, Discover, American Express, and Paypal payment methods for International customers. All items in our store are listed in US dollars. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping:
What Shipping Service Do You Use?
Your shipping choices and pricing will appear during checkout and may include: (UPS) United Parcel Service & (USPS) United States Postal Service. Please note that not all shipping choices may be available for your country.
The shipping options and pricing for your order can be viewed if you start the online checkout through our website. Just place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order. Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.
To help you decide which method of shipping to choose, please review our list below that explains each shipping option:
United Parcel Service (UPS) UPS Worldwide Express
Delivery by 10:30 a.m. or 12:00 noon usually in 1-3 days to most countries, tracking is available, package is insured. Customs, duties, and taxes are notincluded in our shipping costs and are payable by customer upon delivery of package.
UPS Worldwide Saver
Delivery by end of day usually in 1-3 business days to most countries, tracking is available, package is insured. Customs, duties, and taxes are not included in our shipping costs and are payable by customer upon delivery of package.
UPS Worldwide Expedited
Delivery by end of day usually in 2-5 business days to most countries, tracking is available, package is insured. Customs, duties and taxes are not included in our shipping costs and are payable by customer upon delivery of package.
UPS->Post Office (UPS Mail Innovations International)
Delivery varies, tracking is not available, package is insured. With this service, the package will start its transit with UPS, but final delivery will be made by your country’s Post Office. While most packages are delivered within 15 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
United States Parcel Post (USPS) USPS Express MailInternational
Delivery usually in 3-5 business days, tracking is available to major destinations, package is insured. While most packages are delivered within 3-5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
USPS Priority Mail International
Delivery usually in 6-10 business days,tracking is available to major destinations, package is insured. While most packages are delivered within 6-10 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
USPS First Class Mail International
Delivery varies, tracking is not available, package is insured.While most packages are delivered within 15 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
Can I use a freight forwarder?
Generally our system requires that orders are shipped to the billing address, however there may be exceptions for certain customer accounts. If you are able to choose an alternate shipping address, please be aware that our obligation to you has been satisfied upon delivery to the forwarding agent and any claims against lost or damaged packages will be forfeited at that time. Some agents may require that we provide customs and export officials the right to search the contents of outgoing freight. In an effort to expedite delivery of your goods, we will comply with any such requests unless you explicitly direct us otherwise at the time you place your order.
Can you list a lower amount on my invoice?
We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts; please note that store credit is not a discount, and is taxable. Please do not ask us to list a lower amount, or list your order as a ‘gift’, as it would be illegal for us to do.
Attention International Customers: We screen diligently for Credit Card fraud! Due to the increasing high risk of fraud with accepting international orders, we have some restrictions in place to deter fraudulent activity. We reserve the right to delay the processing of your order until we have verified your credit card information. If we are unable to verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase. Please note that we pursue all legal avenues – advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.
Due to United States sanctions, we cannot ship to these countries: Cuba, Iran, Iraq, North Korea, Libya, and Sudan. We reserve the right to refuse the processing of any orders from countries that are known to be actively involved in credit card fraud.
To facilitate processing of International orders, in some circumstances we may ask that one or more of the following items be faxed (secure fax: 1-507-532-2900) or e-mailed to us:
A front and back copy of the credit card being used to make your purchase.
A photo identification that contains a signature and matches the first and last name on the credit card being used.
A recent credit card statement that matches the first and last name on the credit card being used.
Can You Provide Me With a Tracking Number?
Yes. USPS Express International, USPS Priority International Mail, UPS Worldwide Expedited and UPS Worldwide Express services provide you with an International tracking number.
How Much Will it Cost to Ship to Me?
The pricing for the shipping options will be presented to you before you finish your checkout. All of the store items are weighed properly so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. Genesis RC is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.
UPS Brokerage Fees
A Customs Broker helps process packages through customs in a timely manner. USPS does not use brokers but UPS does. As a result, if you do not have your own Brokerage company to assist you with customs clearance, UPS will use theirs and may charge you a Brokerage Fee. This fee is not included in your shipping charge.
While domestic customers should address warranty issues to the U.S. manufacturer or distributor, this is not always possible for our International customers. Please contact Genesis RC Customer Service with any concerns regarding defective products so that our team can assist you with finding a resolution through the proper channels.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us within 24 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail or fax it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by Genesis RC are insured for 100% of the package’s value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order. Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages:
USPS Express Mail – 10 business days from the day the order was shipped
USPS Priority Mail – 14 business days from the day the order was shipped
USPS First Class Mail – 21 business days from the day the order was shipped
If your package was not delivered within the timeframes listed above, please complete a Lost Package Claim Form.
Please allow us 2 business days to contact the shipping carrier regarding your missing package.
Please do not open a PayPal claim against the order, as this will further delay the process.
Do I Have to Pay United States Taxes?
No. International orders are not taxable by the United States.
Are There Any Products in Your Store that Cannot be Shipped Internationally?
Yes. Due to their flammable nature, we cannot ship fuel, cleaning fluids, or any contents that are under pressure, to our International customers overseas.
30 Day Satisfaction Guarantee!
Making sure you enjoy the products you buy from us is our ultimate goal. To prove this, we will accept for Exchange, Refund for Store Credit or Refund to Original Payment Method, any New and Unused product you order from Genesis RC that does not meet your complete satisfaction within 30 days of purchase. Genesis RC reserves the right to charge a restocking fee of 15% on returned merchandise; some situations this may occur is if your return is outside of the normal return period, or you are returning a significant amount of product. In most circumstances, we will waive restocking fees when the refund is issued as store credit.
We also understand that life happens. In the case where you are not within the time frame with your return, please give us the opportunity to provide a solution specifically for you. The process will be simple and fast. Simply call, email or Live Chat us and we will take care of your needs.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail or fax it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. Genesis RC may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by Genesis RC are insured for 100% of the package’s value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.
Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages: USPS Express Mail – 10 business days from the day the order was shipped USPS Priority Mail – 14 business days from the day the order was shipped USPS First Class Mail – 21 business days from the day the order was shipped
If your package was not delivered within the timeframes listed above, please complete a Lost Package Claim Form.
Please allow us 2-8 business days to contact the shipping carrier regarding your missing package.
Please do not open a PayPal claim against the order, as this will further delay the process.
NOTE: Genesis RC is not responsible for return shipping, nor any fees associated with return shipping. If an item is found to be damaged in transit, defective out of the box, or incorrectly shipped, please contact our customer service department and shipping instructions will be given.
Please take a moment to read our Terms and Conditions below.
Genesis RC services international and domestic customers.
Do not return products containing fuel, lithium polymer batteries or other hazardous materials.
All items should be packed to assure no damage is incurred during shipping. Genesis RC is not responsible for damage incurred during the shipping process, nor for packages shipped to, but not received by Genesis RC (lost in transit). Please insure packages and avoid shipping methods of carriers that do not provide tracking. Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. Warranty service or replacement decisions are at the sole discretion of Genesis RC. Collateral damage is NOT covered by manufacturer’s warranty.
When applicable, the customer is responsible for all brokerage fees, duties and taxes associated with the service and shipment of product. Service will not be performed without your signature agreeing to the terms and conditions found on the customer service request form.
Please make sure to send your items, INSURED AND TRACKABLE, to:
Genesis RC Raceway & Hobbies
1300 Susan Drive
PO Box 588
Marshall, MN 56258
How To Return Merchandise To Genesis RC:
Email, call, or Live Chat with one of our helpful Customer Service Representatives. If you are contacting Genesis RC by email, please include your Order Number, the part numbers and quantities you would like to return, a brief explanation of why you are returning the item(s), and your preferred method of reimbursement.
- Once your return has been approved, we will send you a copy of the Return Information Form, which will include the RMA (Return Merchandise Authorization) number. Please print this form and include it with your returned merchandise.
- For your convenience, the shipping address is included on the Return Information Form. Please cut out the address and attach it to the package.
- While packing the merchandise to return to Genesis RC, please use packing fillers inside the box to protect the items from damage during shipping.
- Please insure any packages being returned to Genesis RC. In the event that the package becomes lost or damaged, the carrier will reimburse you for the merchandise. Genesis RC is not responsible for returned merchandise that is lost or damaged in transit.
- A notification will be sent to the email address listed on your Genesis RC account when the refund has been applied, or the store credit is added to your account. Please note: This may take 1-3 business days after the package has been received.
- For product repairs fulfilled by Genesis RC, please allow an additional two business days for inspection and testing.
- If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund your order minus the original shipping charge and the return shipping charge associated with your package. We receive the return shipping charge from the carrier once the package has been returned to us.
- For packages that arrived damaged, Genesis RC may require photos of the package (and parts) for inspection purposes. These pictures will help expedite our internal process and provide a faster resolution.
- Discounts applied to an order, such as coupon codes, will be divided evenly amongst any returned merchandise; Genesis RC lists the discounted price, along with the normal price, on the order invoice you receive from us. If you have any questions about the discounted price and how it’s applied, please call Customer Service; we will be glad to help!
You must contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us. You can reach us by telephone or local/International callers can reach us at 507-828-8697, Monday thru Friday, 9 a.m. to 5 p.m. Central Standard Time.
Please send returned product merchandise to:
Genesis RC Raceway & Hobbies
RMA# (this is the number we give you)
1300 Susan Drive
PO Box 588
Marshall, MN 56258
If you receive an item that is damaged or defective, please contact Customer Service immediately by phone, email, or Live Chat. Every manufacturer’s policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly and Genesis RC will not be able to offer you a solution as per our business agreement. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible. Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you. Please note: Genesis RC reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results.
What is a pre-order?
A “pre-order” is a newly announced product that has not been made commercially available yet. When a customer places a “pre-order,” he is reserving the item for when it becomes in stock and shippable at a later date; when available, an ETA (estimated time of arrival) date will display near the Pre Order icon on the product page. All pre-orders must be pre-paid in full to reserve the product.
Pre-orders are saved in a “first come, first served.” Genesis RC always attempts to secure enough products to fulfill 100% of customer pre-orders. All pre-order customers will be notified via email when the product is being shipped to your address.
Do pre-orders require to be paid?
At this time, all Genesis RC pre-orders require to be paid in full.
How to place a pre-order
Any item showing the pre-order button next to it means that item is on order but has yet to be released. You may order any pre-order items by placing those items in your shopping cart and going through the normal checkout process. You will be required to pay for the pre-order items you wish to order.
How will I know when pre-orders are shipped?
Genesis RC will notify you via email as soon as your pre-order items are ready to be shipped to your address. The email will also include tracking information and an estimated time of arrival.
freely access much of our website without providing any personal information. However, certain functions of our website, for example purchasing products, entering contests, filling out surveys, and receiving newsletters, emails or other promotional information from us, require that you submit some personal information. We do not collect any personal information without your knowledge! We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience.
Questions regarding this Policy should be directed to email@example.com or may also be contacted directly at the following address:
Genesis RC Raceway & Hobbies
1300 Susan Drive
Marshall, MN 56258
What information does Genesis RC Online Catalog collect from you? In order to better provide you with numerous products and services, our Online Catalog collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product, register for a Wish List, enter contests or sweepstakes, fill out surveys, send us feedback and send us mailings. For example, this information might include but is not limited to your name, billing address, shipping address, telephone number, email address, credit card or other payment information, and product details. With this information, Genesis RC Online Catalog can fill your orders and better provide you with personalized services.
If you visit the Genesis RC website or one of the sites available through a link on our site, the site holders will independently collect, use and share your personal information in accordance with their own privacy policies. If you have questions about their information practices, please read their privacy policies. Genesis RC is not responsible for any information these third parties share.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the website’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide Genesis RC Online Catalog visitors with a superior customized online experience. We use customer contact information to fill orders, contact purchasers to inform them of their order status, send promotional information, enhance the operation of our site, and to administer our systems through any other means deemed to improve the customer’s experience.
We review the actions of the Genesis RC Online Catalog visitors on an aggregate basis to determine customers’ preferences. Our Online Catalog also does research on visitor demographics, interests, and pages viewed based on the information provided to us during ordering, through a promotion, from our server log files, and from contests, drawings or surveys. We use resources such as, but not limited to MailChimp and Google Analytics to provide us with the most reliable information. We will use this data to tailor the visitor’s experience at our site, improve our marketing and promotional efforts, statistically analyze site use, improve our product offerings, and to customize our site’s content, layout, and services.
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personally identifiable information we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Inadvertent disclosures may result, for example, when third parties misrepresent their identities in asking the site for access to personally identifiable information about themselves for purposes of correcting possible factual errors in the data.
We gather information in the following ways:
We collect IP addresses for the purposes of system administration, to gather broad demographic information, to report Non-Personally Identifiable Information to Genesis RC, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor’s computer is enabled for Java or cookies, the visitor’s browser language, applications and plug-ins, and any search terms entered on our site.
When you order from Genesis RC Online Catalog, we collect personally identifiable information from you. If you order one of our products, we will collect and maintain your name, email address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use.
Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and email address in order to administer the contest, to send you promotional emails, to notify winners and to make the winners’ list publicly available pursuant to certain states’ laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you may be required to submit an Affidavit of Eligibility and/or a Winner’s Release, for us to ensure that you are eligible to receive the prize according to the Contest Rules.
Newsletters & Promotional Emails
We offer free newsletters and promotional emails as a service to our customers. We will send you newsletters and emails periodically listing current specials and deals. To stop receiving our newsletter, send an email to us at firstname.lastname@example.org or click the “unsubscribe” button at the bottom of the email.
Contact Information and Third Party Data
If you contact Genesis RC Online Catalog or our customer service representatives by telephone, email or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, email address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.
We also track customers’ traffic patterns throughout their online session, including which pages, information and advertisements a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.
We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.
Genesis RC Online Catalog may use Google Analytics, and other remarketing tools to advertise to customers across the web. Genesis RC Online Catalog places a cookie on your browser, which can be identified by Google in order to show you an ad on a 3rd party website. This allows users to see ads that are likely to be more relevant to them and their interests. You may opt out of this kind of ad personalization by visiting Google’s opt out page. If you are concerned about 3rd party cookies placed on your browser by other networks, you should visit the Network Advertising Initiative opt-out page. Opting out of ad personalization will not eliminate ads from appearing, but will prevent websites, like Genesis RC Online Catalog, from remarketing ads that may be relevant to their customers.
We may use action tags in the operation of our site. An action tag is a method used to track responses or actions by customers who view certain information on our site. Action tags are images embedded in a website page that are used to transparently collect information. Our content servers may use action tags to count the number of times that visitors click on a particular page section or visit the pages of our site. Without collecting any personally identifiable information, they we use that action tag data to tell us which are the most effective sections of our sites.
Email Distributor’s Use of Action Tags: Our third-party email distributor may use action tags. They may, for example, keep track of when a promotional email is opened and provide Genesis RC Online Catalog with ongoing aggregated reports of how many customers have responded.
On occasion, unaffiliated third parties will “frame” Genesis RC Online Catalog in an effort to collect customer information. To ensure your privacy, make sure that your order originates from Genesis RC Online Catalog. Genesis RC is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.
With whom do we share your information?
Fulfillment: The information collected by Genesis RC Online Catalog is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to Genesis RC, and subsidiaries and related entities at Genesis RC discretion. Additionally, we will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional emails to you from Genesis RC Online Catalog. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.
Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may provide Non-Personally Identifiable Information about our customers’ sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of Genesis RC Online Catalog, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
Compliance with Service of Process or Law Enforcement: Occasionally Genesis RC Online Catalog may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. Genesis RC Online Catalog fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
What are your choices regarding collection, use, and distribution of your information?
Email: We may from time to time send you email or other communications regarding current promotions, specials and new additions to the Genesis RC Online Catalog site. You may “opt-out,” or unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us, or by sending an email to email@example.com. After doing so, Genesis RC Online Catalog users will not receive future communications or mailings unless they opt-in, open a new account or enter a contest.
Cookies: You may also set your browser so that it will not accept “cookies” to prevent assignment of a unique identifier; however, you will be unable to shop on our site if you do so.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
A special note about children’s privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that the minor has disclosed personally identifiable information to us, please contact us at firstname.lastname@example.org so that we may delete the minor’s information.
You should carefully review privacy policies of Genesis RC and any third party sites accessible from Genesis RC Online Catalog.
Contacting Genesis RC Online Catalog about privacy questions or concerns
1300 Susan Drive
Marshall, MN 56258
You may also contact us by email at email@example.com